Returns & Refunds policy

At Lijive Limited, we want you to be satisfied with your purchase. If you change your mind, you have the right to cancel your order within 30 days without providing a reason.

The cancellation period is 30 days from the date you receive the goods, or from the date a third party appointed by you (other than the carrier) takes possession of the delivered goods.

To exercise your right to cancel, you must inform us of your decision with a clear statement.

You can contact us by email at info@lijive.com.

Once we have received and approved your returned goods, we will reimburse you no later than 30 days from the date we receive the return. Refunds will be made using the same payment method used for the original order, and you will not incur any additional fees for the reimbursement.

Conditions for Returns

To be eligible for a return, please ensure that:

• The goods were purchased within the last 30 days.

• The goods are returned in their original packaging.

The following types of goods cannot be returned:

• Goods made to your specifications or that have been clearly personalised.

• Goods that, due to their nature, are unsuitable for return, including products that deteriorate rapidly or have passed their expiry date.

• Goods that are unsuitable for return due to health protection or hygiene reasons where they have been unsealed after delivery.

• Goods that, after delivery, have become inseparably mixed with other items.

We reserve the right to refuse the return of any goods that do not meet the conditions outlined above.

Returning Goods

Returns are processed through Amazon FBA.

Please contact us at info@lijive.com before returning an item so that we can provide the appropriate return instructions.

Unless otherwise stated, you are responsible for the cost and risk associated with returning the goods.

We recommend using an insured and trackable delivery service when returning goods. Lijive Limited cannot be held responsible for goods that are lost or damaged during return transit.

We are unable to issue a refund until the returned goods have been received or satisfactory proof of return delivery has been provided.

Gifts

If the goods were marked as a gift when purchased and shipped directly to the recipient, the recipient may receive a gift credit for the value of the returned item. Once the returned product has been received and approved, the appropriate gift credit will be issued.

If the goods were not marked as a gift when purchased, or if the purchaser had the order delivered to themselves before giving it to the recipient, any applicable refund will be issued to the original purchaser using the original payment method.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact:

Lijive Limited
Email: info@lijive.com